WhatsApp Commerce
Automations
Useful message automations for confirmations and updates.
Automations help you stay responsive without sending every message manually. Common examples include order confirmations, shipping updates, reminders, and other status notifications that are triggered by activity in your store.
The best automations are the ones customers genuinely want. Focus on messages that reduce uncertainty and save support time rather than flooding people with unnecessary updates.
Key points
- Automate confirmations and status updates first
- Keep messages short, clear, and action-oriented
- Only automate messages that are useful to the customer