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WhatsApp Commerce

How WhatsApp selling works

How chat, products, carts, and checkout connect together.

WhatsApp Commerce helps you move customers from conversation to checkout more smoothly. Instead of manually collecting product choices, totals, and delivery details in chat, the customer can browse products and complete payment through a structured SOLDT checkout flow.

That means WhatsApp stays useful for discovery and support, while your actual order and payment data stay organized inside your store. It is a cleaner way to sell than managing everything manually in messages.

Key points

  • Use chat to start the sale, not to manually manage the whole order
  • Keep products, inventory, and checkout connected to your store
  • Let customers complete payment through a secure checkout link